According to Marshall B Rosenberg PhD, Founder and Director for the Center for Non-Violent Communication, the first step of conflict resolution is abandoning the goal of getting people to do we want.

We spend so much time unconsciously motivated by our ego, trying to prove our point and be right, we lose sight of the common goal we are trying to achieve– progress. This conflict resolution training integrates EQ concepts, paralanguage awareness (how you say things) and my signature SHIFT framework to provide instantly actionable and highly effective conflict resolution tactics that can preserve jobs, relationships, and peace of mind.